
Configuring the Meridian 1 12-31
Adding ACD agents
Standard 1.0 Modular Option EC Installation and Maintenance Guide November 1999
Adding ACD agents
Introduction
There must be one ACD agent for each Meridian Mail voice
processor channel. The ACD agents are defined as Meridian 1
sets in Overlay 11.
You need a terminal number (TN) and position ID for each
agent. For ease of maintenance, assign sequential numbers to
the IDs. These numbers can be any that are not already used.
For example, if the Meridian Mail main DN is 3800, the IDs for
the agents could be 3801, 3802, and so on.
Note 1: It is useful to have the AML disabled when you add
agents. If you leave it enabled, the service changes take much
longer to perform.
To disable the link, use the Overlay 48 command:
• DIS ESDI n (X11 Release 17 or earlier) or
• DIS AML m LYR2 (X11 Release 18 or later)
where n is the ESDI port number and m is the AML number.
Note 2: If an LD44 audit program is running, VAS002 and
SCH3484 error messages may appear on the Meridian 1
console. Ignore them.
Note 3: Whenever ACD agent data is modified on the
Meridian 1, you must make corresponding changes on
Meridian Mail. To change DNs refer to “Channel Allocation
Table” section in the “System status and maintenance” chapter
of the System Administration Guide (NTP 555-7001-301). To
modify TNs, refer to “Node configuration” in the “Modify
hardware” chapter of System Administration Tools (NTP 555-
7001-305).
Note 4: ACD agents are hard-coded to accept shelves 0 and 1,
and card slots 2 and 3, for TN assignments only. The maximum
number of agents per loop on Meridian Mail is 24.
Note 5: The Modular Option EC supports only double-density
loops.
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