Seagate ST31230N/ND Installationsanleitung PDF herunterladen (Seite 221)

Troubleshooting operational problems 15-7

Voice card/channel problems

Standard 1.0 Option 11 EC Installation and Maintenance Guide November 1999

Voice card/channel problems

What to do if channel

status is “Faulty” or

“OutOfService”

If the system status shows “Faulty” or “OutOfService,”

follow these steps.

What to do if channel

status remains

“Loading”

If the channel status remains “Loading,” perform the

following procedure.

Step Action

1 Check the network loop interface cable

connection(s) on both the EC 11 and the Meridian 1

switch.

2 Ensure that the voice processor cards are in the

correct node and are properly seated.

3 Verify the database in the Meridian 1 switch and the

Channel Allocation Table (CAT).

4 Check for a DTA100 code on the Meridian 1 switch.

5 Disable each voice processor card and perform out-

of-service diagnostics on each card. Reenable each

card. Replace the voice processor card if necessary.

6 To check the SEER printout for any VSS load errors

for that particular channel, enter STAT C U (from

Overlay 32).

7 Check the SEER printout for any driver fault

messages (software messages) for that channel.

Refer to

Meridian Mail Maintenance Messages

(SEERS) Guide

(NTP 555-7001-510) for

interpretation of these SEERs, and take corrective

measures.

Note: If there is a high percentage of drive restarts

for a particular channel, reenable the channel online

by disabling, then reenabling that specific channel.

8 Review the SEERs and take appropriate action.

Step Action

1 Verify that the Meridian Mail channels have a

corresponding ACD agent programmed in the

Meridian 1 switch.

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