Seagate ST31230N/ND Installationsanleitung PDF herunterladen (Seite 153)

Migrating from a Card Option system 11-5

High-level procedure

Standard 1.0 Option 11 EC Installation and Maintenance Guide November 1999

12 Add virtual agents. See “Adding virtual ACD agents on the

Option 11 switch” on page 10-8 for instructions on adding

virtual agents.

Note:

The existing virtual agents that were used for the Card

Option system can be used for the MGate card in slot 10. Add

additional virtual agents to account for the additional voice

channels supported by the MGate card in slot 10 and any other

installed MGate cards.

13 Use Overlay 23 to update the MAXP setting (maximum number

of agents) to match the number of voice channels in the EC 11

system. See “Overlay 23—Update Meridian Mail ACD-DN

parameters” on page 11-8 for an example of the relevant

Overlay 23 prompts and responses.

14 Use Overlay 48 to enable the AML link.

15 Use the Meridian Mail 13 Install/Data tape to restore from the

Card Option full backup tape onto the EC11. Refer to the

System Installation and Modification Guide

(NTP 555-7001-215) for instructions.

16 Follow the Comprehensive Upgrade procedures documented

System Installation and Modification Guide

(NTP 555-7001-215).

Step Action

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Seagate ST31230N/ND Installationsanleitung Seite 153