Seagate ST11200N Technical Information PDF herunterladen (Seite 11)

Getting Help

Accessing the VERITAS Technical Support Web Site

The address for the VERITAS Technical Support Web site is http://support.veritas.com.

The VERITAS Support Web site lets you do any of the following:

◆ Obtain updated information about NetBackup, including system requirements,

supported platforms, and supported peripherals

◆ Contact the VERITAS Technical Support staff and post questions to them

◆ Get the latest patches, upgrades, and utilities

◆ View the NetBackup Frequently Asked Questions (FAQ) page

◆ Search the knowledge base for answers to technical support questions

◆ Receive automatic notice of product updates

◆ Find out about NetBackup training

◆ Read current white papers related to NetBackup

From http://support.veritas.com you can complete various tasks to obtain specific types

of support for NetBackup:

1. Subscribe to the VERITAS Email notification service to be informed of software alerts,

newly published documentation, Beta programs, and other services.

a. From the main http://support.veritas.com page, select a product family and a

product.

b. Under Support Resources, click Email Notifications.

Your customer profile ensures you receive the latest VERITAS technical

information pertaining to your specific interests.

2. Locate the telephone support directory at http://support.veritas.com by clicking the

Phone Support icon. A page appears that contains VERITAS support numbers from

around the world.

Note Telephone support for NetBackup is only available with a valid support

contract. To contact VERITAS for technical support, dial the appropriate phone

number listed on the Technical Support Guide included in the product box and

have your product license information ready for quick navigation to the proper

support group.

3. Contact technical support using e-mail.

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Seagate ST11200N Technical Information Seite 11