Seagate Elite 9 Handbuch PDF herunterladen (Seite 75)

Elite 23 Product Manual, Rev. A 65

10.0 Seagate technical support services

If you need assistance installing your drive, consult your dealer. Dealers are familiar with their unique system

configurations and can help you with system conflicts and other technical issues. If you need additional assis-

tance with your Seagate

drive or other Seagate products, use one of the Seagate technical support services

listed below.

SeaFONE

1-800-SEAGATE

Seagate’s 800 number (1-800-732-4283) allows toll-free access to automated self-help services, providing

answers to commonly asked questions, troubleshooting tips, and specifications for disc drives and tape drives.

This service is available 24 hours daily and requires a touch-tone phone. International callers can reach this

automated self-help service by dialing 408-456-4496.

Online services

Using a modem, you can obtain troubleshooting tips, free utility programs, drive specifications and jumper set-

tings for Seagate’s entire product line. You can also download software for installing and analyzing your drive.

SeaNET

™

You can obtain technical information about Seagate products over the Internet from Seagate’s World Wide

Web home page (http://www.seagate.com) or Seagate’s ftp server (ftp://ftp.seagate.com). You can also

send E-mail with your questions to DiscSupport @ Seagate.com or TapeSupport @ Seagate.com.

Seagate CompuServe forum

Online technical support for Seagate products is available on CompuServe. To access our technical support

forum, type

go seagate

. This forum provides information similar to that found on SeaBOARD. In addition, you

can type questions or browse through previous questions and answers on the forum messages.

SeaBOARD

SeaBOARD is a computer bulletin board system that contains information about Seagate disc and tape drive

products and is available 24 hours daily. Set your communications software to eight data bits, no parity, and

one stop bit (8-N-1).

FAX services

SeaFAX

You can use a touch-tone telephone to access Seagate’s automated FAX system to receive technical support

information by return FAX. This service is available 24 hours daily.

Seagate technical support FAX

You can FAX questions or comments to technical support specialists 24 hours daily. Responses are sent dur-

ing business hours.

Location Phone number

Australia 61-2-9756-2359

England 44-1628-478011

France 33 1-48 25 35 95

Germany 49-89-140-9331

Singapore TBA

Taiwan 886-2-719-6075

Thailand 662-531-8111

USA Disc: 408-434-1080; Tape: 408-456-4415

Location Phone number

Australia 61-2-9756-5170

England 44-1628-894084

USA 1-800-SEAGATE or 408-456-4496

Location Phone number

Australia 61-2-9725-4052

England 44-1628-890660

France 33 1-46 04 42 50

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